The Truth Lies Within

What’s pervasive at your company and vital to its success, but is rarely measured or managed? The answer: your business processes. Highly complex routines are everywhere in modern companies, not just in the back office but also in sales, product development, customer service, HR, supply chain, IT, audit and more. If you’re involved in a process in any of these areas, you know how they’re supposed to work. But do you know how they really work? Does anyone? Like the proverbial blind men examining different parts of the elephant, often no one has the full story.

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