Celonis Announces Partnership with UK Cabinet Office to Streamline Government Processes

LONDON, UK, January 14, 2025 - Celonis, the global leader in Process Mining and Process Intelligence, today announced a strategic partnership with the UK Cabinet Office to improve the efficiency of some of its internal processes, including talent acquisition. 

Shared Services for Government in the UK is consolidating its background computer systems for 18 departments and over 100 ALBs (Arms Length Bodies) into five shared service centres. The new centres will ultimately provide back office services for around half a million civil servants, as well as around 230,000 military personnel (including reservists) and around a million veterans. The need to coordinate across departments and navigate the use of legacy systems, which are being phased out, make this an especially complex operation.

As part of the project, the Cabinet Office is collaborating with Celonis to support the Shared Services for Government in streamlining and replacing around 286 siloed departmental-based legacy IT systems. For example, the Cabinet Office will use the Celonis process intelligence platform to improve the processes for onboarding new civil servants, with the goal of getting new joiners up to speed more quickly. Celonis will enable the team to identify any anomalies, roadblocks or out-of-date processes, which can be fixed or removed. It will also highlight how cross-departmental processes can be optimised by providing recommendations on best practices, presenting clear visualisation of process data collected across government.  

Rupal Karia, Country Leader UK&I at Celonis commented: “It is essential that government operations run smoothly without being bogged down by inefficient processes. We are proud to collaborate with the Cabinet Office on this project, ensuring they can swiftly and efficiently onboard new civil servants, streamline their background computing systems, and receive independent advice on operational practices.”

About Celonis

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

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