Lufthansa Reports Process Mining Wins, Builds Custom App, and Plans Broader Celonis Rollout

Tangible financial benefits from the use of process mining in Lufthansa’s finance organization have prompted the airline to develop a custom application to identify lost invoices and build broader plans to expand use of the software in areas including procurement.  

Roughly one year into an implementation of process mining software from Celonis, the airline’s Global Business Services Group is moving ahead rapidly with the software on several fronts. At the same time, it’s monitoring new technology including Celonis Object Centric Process Mining, as well as generative AI developments, for opportunities to deploy process mining more broadly.

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