Process mining reinvented - why desktop visibility is crucial

Business information systems (ERP, CRM, SCM, etc.) form the heart of today’s enterprise technology stack. But these systems were designed to complete transactions not to understand how an organization operates. And they are typically deployed with specific customization – so employees often augment what they do in these systems with desktop productivity tools, such as spreadsheets and email. 

Process mining unravels process structure and trajectory for activities captured by business information systems. A sister discipline, task mining, is figuring out repetitive patterns found in the activities performed outside of the process systems in desktop or other productivity tools.

To read the full article, head on over to Diginomica.