What’s next in process mining - evolution and innovation

From touchdown to takeoff, dozens of events must happen at the right moment and in the right sequence for a flight to depart on time. The plane must arrive at the gate–one event. Deboarding must start and end–two events. The cleaners must arrive, begin cleaning the cabin and finish–three events. Bags must be unloaded and loaded, fuel ordered and taken on, boarding started and finished, catering completed, doors secured, push back requested, on and on.

These individual events make up the complex, interconnected processes of modern airline ground operations. Get them right, and flights leave on time, customers are happy and costs are controlled. Get one of them wrong, and the opposite happens.

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