IT Transformation

When processes work, IT works.

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Connect fragmented systems, tools, and teams with Process Intelligence to make your tech stack smarter — so IT can cut through complexity, drive innovation, and deliver real business outcomes.

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See how your tech stack actually runs

Understand how all the parts of your complex tech stack fit together — and who’s using what, when, for what purpose.

Make your tech work smarter

Extend the value of your current tech stack by layering on real-time process intelligence to drive efficiency and reduce cost.

Fuel AI with real business context

Give AI solutions the unique business context they need to work to their full potential.

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Use processes to power IT projects.

IT takes on a lot, from optimizing tech stacks and improving service levels to migrating systems and making AI work. But it can be tough to make the most of existing technologies while integrating new ones, especially when systems don’t play well together and departments don’t speak the same language.

The Celonis Process Intelligence platform uses process mining, AI, and a decade of process improvement knowledge to generate digital twins of both IT and the business’s processes, and to uncover opportunities to improve them all — while acting as a common language connecting both systems and programs to each other, and IT to the rest of the business.

Through the power of processes, IT gets connected — to processes like never before, to other teams for more effective collaboration, and to AI to maximize ROI.

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What could you achieve with Celonis?

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6

Weeks saved during system migration

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60%

Reduction in resolution times

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1,100+

Automation opportunities discovered and implemented

IT transformation is quicker & easier than you’d imagine. Here’s how:

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Optimize IT

Accelerate system migrations

Understand system complexity, identify legacy customizations, streamline testing, and monitor conformance - before, during, and after migration

Improve IT Service Delivery

Gain real-time visibility into service bottlenecks, SLA risks, and root causes across systems to improve delivery speed and service quality

Manage software spend

Identify underused, redundant, or misaligned applications - empowering IT to cut waste, reduce licensing costs, and reinvest in high-impact tech.

Empower your business
Enable enterprise modernization
Use Process Intelligence to design and prioritize modernization initiatives that align with both near-term value and long-term strategy.

Orchestrate processes seamlessly
Use Process Intelligence to orchestrate complex multi-step process scenarios across your IT stack.

Unlock value from AI
Fuel your AI with real-time process understanding so it delivers insights that are relevant, reliable, and rooted in how your business truly operates.

Ready to learn more?

Get the latest insights about Process Intelligence for IT here:

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Process Intelligence for IT

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eBook - Meet process Intelligence: The connective tissue for business

Your definitive guide to Process Intelligence. What it is, how it works, and why it’s the missing piece to helping you find and capture the value hiding in your processes.

Download here

Process optimization report IT Edition

Process Optimization Report: IT Edition

IT teams are on the front line of tech innovation. Our exclusive report explores how they’re using process optimization to adapt their technologies — and their teams — for the modern age.

Read the report

Frequently Asked Questions

What are the benefits of optimized IT service management (ITSM)?
IT service management (ITSM) has benefits for workforce productivity, customer service outcomes, and business profitability by helping companies seamlessly implement technology into their operations. Celonis Process Intelligence provides clarity over how your processes are running, so you can establish migration requirements, see how IT systems operate together, or identify where operations would benefit from improvement.
What is an example of enterprise modernization in the IT industry?
Common examples include optimizing existing tech stacks, migrating systems, and implementing new best-of-breed apps. These transformation initiatives are often in the service of wider business improvement goals such as reducing costs or improving workforce productivity. Celonis Process Intelligence can help businesses to optimally define, determine, and direct modernization initiatives to maximize impact

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