Celonis for Process Excellence

Process excellence is a standard of best practice and its goal is making business operations run as efficiently as possible. It involves reducing bottlenecks, workarounds and other deviations to optimize processes. Process visibility is essential for spotting these optimization opportunities within processes, which businesses can then realize through technologies like process mining and Process Intelligence.

Process improvement describes the ongoing changes made so business operations run more efficiently. Process excellence is the best-practice standard of efficiency, visibility and culture of continuous improvement in a business. An example of the the difference between process improvement and process excellence is that a business might use process mining to improve how their processes run, ultimately achieving process excellence.

Process excellence metrics vary depending on the goals of a given process, or of the business at large. But measuring process excellence typically uses KPIs relating to efficiency, productivity, accuracy, speed, visibility, security and compliance. Process excellence could also be determined by consistency, standardization and the user experience for employees and customers.

There are many obstacles that can stand in the way of process excellence, such as legacy tech or resistance to change to name two. But we believe a fundamental lack of process visibility is one of the most common obstacles to achieving process excellence, meaning businesses can’t see where siloes, bottlenecks and poor collaboration are having the most impact, and thus can’t take action to improve.

Operational excellence is defined as an organization’s ability to meet its goals, including profitability, customer service, and sustainability. Process excellence is a core component of achieving operational excellence because when processes work well, there are massive benefits for a wide range of operational objectives. Celonis Process Intelligence helps by providing full transparency of an organization’s operations and providing people and technology with the tools to make improvements.

Operational excellence is defined as an organization’s ability to meet its goals, including profitability, customer service, and sustainability. Process excellence is a core component of achieving operational excellence because when processes work well, there are massive benefits for a wide range of operational objectives. Celonis Process Intelligence helps by providing full transparency of an organization’s operations and providing people and technology with the tools to make improvements.

Essential to achieving process excellence is gaining visibility over how an organization’s processes actually run and how differently they run to what can be considered a ‘happy path’. Powered by process mining and other technologies, Celonis Process Intelligence creates that visibility and makes clear where value opportunities lie and how to capture them. Celonis Process Intelligence takes advantage of more than a decade of Celonis’ implementation experience to help companies achieve process excellence.