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Back to customers Customer Story

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Lufthansa CityLine + Celonis

“Celonis helped us to get transparency into the fueling, catering, and boarding processes to align speed and to get every process on time ready so that the aircrafts can depart on time.”

Philipp Grindemann, Head of Business Development and Project Management, Lufthansa CityLine

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Industry - Travel & Transportation Process - Customer Service (External Incident to Close) Region - Europe

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Travel & Transportation

Customer Service (External Incident to Close)

Europe

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Uber + Customer Service + Process Mining Portrait Image

Driving customer satisfaction with process mining at Uber

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Lufthansa CityLine reduces carbon emissions with Celonis

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DHL Group optimizes their Hire-to-Retire process improving their operating margins, cash flow, and employee experience

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Atruvia spart Millionen und sorgt für mehr Kundenzufriedenheit

Uber white - SVG

Uber + Customer Service + Process Mining Portrait Image

Driving customer satisfaction with process mining at Uber

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Cisco-Portrait

Cisco transforms a customer-facing process

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How Smurfit Westrock unlocks millions across a significant part of their business

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How Ingka Group (an IKEA retailer) gained total visibility over their sales order process by analyzing nearly 170 million sales orders.

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How the UK's National Health Service (NHS) is using Celonis to reduce their patient waitlist and deliver better care.

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