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Back to customers Customer Story

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Uber + Celonis

“Process mining is more important now than ever because you need to know how your processes are actually performing in the real world.”

Don Williams, Sr. Program Manager, Global Process Excellence, Uber

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Industry - Travel & Transportation Process - Customer Service (External Incident to Close) Region - USA

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Travel & Transportation

Customer Service (External Incident to Close)

USA

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DHL Group optimizes the entire employee lifecycle with Celonis

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Lufthansa CityLine reduces carbon emissions with Celonis

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How Lufthansa CityLine makes customer satisfaction soar

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Atruvia spart Millionen und sorgt für mehr Kundenzufriedenheit

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Cisco-Portrait

Cisco transforms a customer-facing process

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Globus + Customer Service + Process Mining Portrait Image

Globus reduces cancellation rate by 20% and increases customer satisfaction

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How Northwestern Medicine is optimizing Procurement, patient experience, and more

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First US state to tap into Celonis Process Intelligence

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How GE HealthCare boosts cash flow and on-time delivery in Order-to-Cash

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