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Back to customers Customer Story

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Uber + Celonis

“Process mining is more important now than ever because you need to know how your processes are actually performing in the real world.”

Don Williams, Sr. Program Manager, Global Process Excellence, Uber

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Industry - Travel & Transportation Process - Customer Service (External Incident to Close) Region - USA

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Travel & Transportation

Customer Service (External Incident to Close)

USA

Lufthansa + Celosphere Session + Process Mining Portrait Image

Lufthansa CityLine reduces carbon emissions with Celonis

Lufthansa + Customer Service + Process Mining Portrait Image

How Lufthansa CityLine makes customer satisfaction soar

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DHL Group optimizes their Hire-to-Retire process improving their operating margins, cash flow, and employee experience

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Atruvia spart Millionen und sorgt für mehr Kundenzufriedenheit

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Cisco-Portrait

Cisco transforms a customer-facing process

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Globus + Customer Service + Process Mining Portrait Image

Globus reduces cancellation rate by 20% and increases customer satisfaction

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First US state to tap into Celonis Process Intelligence

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How GE HealthCare boosts cash flow and on-time delivery in Order-to-Cash

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Johnson & Johnson + Celosphere Session + Process Mining Portrait Image

Maintaining a world class supply chain with Johnson & Johnson

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