Celonis uses process intelligence to give you a living, moving, digital twin of your entire value chain.
Adding a decade of process improvement knowledge and AI to show, Process Intelligence shows you where value is hiding, and enables your teams and technologies to capture it.
Reduce customer leakage Monitor leakage in each stage of the application funnel to increase customer satisfaction and conversion rate
Reduce manual touchpoints Identify rework caused by loops in the process and reduce unnecessary steps or automate manual tasks
Reduce Non- Performing Loans (NPL) Control SLAs during recovery stages to recover customers before delinquency surpasses the thresholds that lead to NPL
Minimize Trade Amendments Identify source of amendments and standardize process across regions and products
Handle duplicate transactions Monitor versions of the same transaction to prevent risk of double payment processing
Monitor T+1 Settlement Detect cause, regions and types of transactions that are settled beyond SLA
Balance Resource Allocation Monitor alerts backlog and optimize case routing with clear distribution and prioritization rules
Minimize Incorrect Declines Track and analyse false positive patterns to prevent declines of valuable and low-risk customers
Reduce Failed Regulatory Steps Identify and eliminate failed regulatory steps, and assess controls existence and effectiveness
Reduce Recurring Corrections Identify patterns of recurring corrections in and automate them or signal needed changes in report generation
Reduce Manual Value Adjustments Reinforce validation steps to prevent the need of manual value adjustments or reconciliations
Improve Reporting Timeliness Actively monitor the reporting steps to prevent or signal expected delays in the pipeline
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