Healthcare
Celonis Strategic Global Alliance
IBM
Titanium Partner
Together, IBM, Red Hat and Celonis are strategic partners working to help clients weed out process inefficiencies and realize process excellence, practice business execution at full capacity and rapidly get maximum customer value.
Our Partnership - Working together
Celonis, IBM & RedHat: Transforming Business Improvement Opportunities
IBM Consulting is integrating Celonis Process Mining services to help clients create intelligent workflows across areas like supply chain, finance, procurement, HR and customer experience. Celonis is embracing an open hybrid cloud strategy by re-platforming on Red Hat OpenShift to give customers more flexibility and choice on how they deploy their technologies, while providing the consistency to scale across multiple clouds.
Through our strategic partnership, both IBM and Celonis address market challenges in the following ways:
New IBM Process Mining GenAI Connector for Supplier Assessment revolutionizes the way to analyze, optimize, and transform processes, and untapped opportunities to drive efficiency, performance, and success in your campaigns.
Combining Process Mining & GenAI for Customer Touchpoint Analysis to improve Service Performance and Customer Experience.
Utilising IBM® watsonx.ai™ to help prepare data for process mining – a crucial part of Process Intelligence – as well as assist with mapping, modelling, and the analysis.
Solutions
IBM GenAI Connector for Customer Touchpoint Analysis
Enhance customer service performance by identifying and eliminating root causes through detailed analysis of customer interactions to optimize processes, reduce reliance on call center agents, and uncover opportunities for automation.
IBM GenAI Connector for Supplier Assessment
Analyze supplier contracts to extract key details such as inflation-bound pricing clauses and payment terms. This information is combined with traditional supplier performance metrics from your P2P analysis.
IBM 4 Way Match
This solution integrates watsonx with process mining to unlock transformative value by combining unstructured data with structured process data. It ingests unstructured data from contracts, matching it with ERP data, purchase orders, and invoices for a 4-way match. Enhanced with recommendations and a conversational interface, the Watsonx + Celonis integration reveals hidden insights, driving transparency and maximizing process value
Success Stories
>700
more patients seen weekly without added staff
6%
drop in missed appointments for some patients
Events & Webinars
Discover industry insights, trends, and professional growth opportunities in our events and webinars. Take a look!
Driving transformational change in Financial Services with GenAI
Webinar On-Demand
More information
Combining Celonis Process Mining with IBM GenAI for Enhanced Business Performance - EMEA & NAM
Webinar On-Demand
More information
Combining Celonis Process Mining with IBM GenAI for Enhanced Business Performance - FR & UKI
Webinar On-Demand
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Integrated Eligibility: Achieve Process Compliance, Control, & Efficiency with IBM Watsonx GenerativeAI
Webinar On-Demand
More information
Dig a little deeper
Blogs
Media & PR
Videos
Assets
Blog post
Enterprise AI unleashed: AgentC lets companies develop agents in leading AI platforms powered with Celonis Process Intelligence
At Celosphere 2024, Celonis launched AgentC—a suite of AI agent tools, integrations, and partnerships that enables our community to develop AI agents in the leading AI agent platforms.
Blog post
Celonis Global Game Changer Awards 2024: Winners and finalists deliver extraordinary impact with Process Intelligence
The Global Game Changer Awards celebrate the incredible work being done by Celonis customers and across our partner ecosystem. This year, IBM has been honored with an Innovation Award, recognizing its outstanding commitment to pioneering solutions and driving transformative impact.
Blog post
GenAI, Process Intelligence, and NHS case study – with IBM
With enterprises of all sizes, sectors, and industries on the hunt for AI best practice, IBM’s AI and Analystics Practice Leader Stephan Bloehdorn recently spoke to leaders from Reckitt, Carrefour, and a leading logistics firm about unleashing GenAI.
Press
Celonis AgentC: Making AI Agents Work for the Enterprise with Process Intelligence
Create AI Agents that know how business flows on the platform of your choice. First platform integrations include Microsoft Copilot Studio, IBM watsonx Orchestrate, Amazon Bedrock Agents, and open-source developer environments like CrewAI.
Press
Celonis and IBM Form First-of-its-Kind APAC Partnership
Celonis and IBM are teaming up to bring process mining and execution management solutions to the Asia-Pacific market, targeting a $2.8 billion opportunity. IBM, as Celonis' first Preferred Partner in APAC, will provide resources to assist industries like finance, manufacturing, telecom, and retail.
Press
Celonis-IBM Study: How Process Mining, Intelligence Combat Macroeconomic Stress
In episode 100 of the Acceleration Economy Minute, Kieron Allen discusses new research (commissioned by Celonis and IBM Consulting and conducted by HFS Research) on the impact of process intelligence in combating current macroeconomic challenges. Celonis is on the Top 10 Shortlist of AI enablers and IBM is on the Cloud Wars Top 10.
In the Process
Four episodes that will ease you into the world of process mining. What it is, how it works, why it matters, how to get started. As simple as that. This is where you begin to make your processes work for you.
What Customers say about Celonis
Find out about what customers say about Celonis. From automation opportunities identified, efficiency and effectiveness achieved, the change management journey, ability to quantify the value of a system transformation, and much more!
Video
The best of IBM at Celosphere 2023
Don’t miss the chance to relive the best highlights of IBM at Celosphere. You can also watch the session on-demand to learn about GenAI and discover how the NHS University Hospitals Coventry & Warwickshire (UK) used process mining and observational research to strategically target AI deployment.
Celonis + IBM for retail resets
The retail industry is changing fast. Retailers have to balance new customer expectations with inflation, recessionary pressures, and even global instability.
IBM and Celonis can help. Our partnership helps you deliver new levels of value by optimizing your processes and enabling business-wide digital transformation.